Refund policy

At Shop With Purpose Online, we strive to ensure a seamless and satisfactory experience for all our users, whether they are businesses, service providers, or customers. Your satisfaction is our priority, and we aim to address any concerns or issues promptly and effectively. Please review the following Return and Refund Policy to understand your rights and responsibilities when using our platform:

1. Products:

  • Returns: If you are not entirely satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact the seller directly to initiate the return process.
  • Refunds: Once your return is received and inspected by the seller, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.

2. Booked Services/Freelancers:

  • Cancellations: Customers can cancel booked services or freelancers up to 2 days before the scheduled appointment without incurring any charges. Cancellations made after this period may be subject to a cancellation fee, which will be determined by the service provider or freelancer.
  • Refunds: In the event of a cancellation, refunds will be processed according to the cancellation policy set by the service provider or freelancer. Refunds may be issued as credits to be used for future bookings or returned to the original payment method, depending on the provider's preference.

3. Payment Terms:

  • Payment for products, booked services, and freelancer bookings can be made securely through our website using various payment methods, including credit/debit cards, PayPal, or other approved payment gateways.
  • We do not store credit card details nor do we share customer financial details with any third parties.

4. Disputes and Resolutions:

  • In the event of a dispute regarding a product, service, or freelancer booking, we encourage users to communicate directly with the other party to resolve the issue amicably.
  • If a resolution cannot be reached, users can reach out to our customer support team for assistance. We will mediate the dispute and work towards a fair and satisfactory outcome for all parties involved.

5. Changes to Policy:

  • We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using shopwithpurposeonline.com, you acknowledge that you have read, understood, and agreed to abide by this Return and Refund Policy. If you have any questions or concerns, please contact us at admin@shopwithpurposeonline.com.

Last updated: 20/04/2024